GENERAL

FREQUENTLY ASKED QUESTIONS



Q: Do we need to make prior appointments before coming for consultation?

A: There are only a number of physicians who require prior appointment as most physicians accept walk in patients. Please refer to http://www.zhonghuayiyuan.com/services-2/time-schedule/ for the physician roster. 

 

Q: How do I go about making appointment for those physicians who require it?

A: Please contact the branches where the physicians are providing consultation to make the appointment, by providing the patient’s NRIC No., Name and Contact Number.

 

Q: How much are the charges?

A: Our charges are based on the type of consultation and treatment administered. Please refer to http://www.zhonghuayiyuan.com/services-2/registration-hour-charges/ for more information on our charges.

 

Q: Is there any difference in charges for foreigners?

A: Our charges are based on the type of consultation and treatment administered. There is no difference between locals and foreigners.

 

Q: What documents do I need to bring to register to consult a physician?

A: For first time patients, please bring along your identity documents (e.g. Singaporean – NRIC/Birth Certificate; Foreigner – Passport/Work Permit, etc), in order to register.

For repeat patients, the above documents or the Consultation Card issued by our Institution can be used to register.

 

Q: How often do I need to come for consultation?

A: The frequency of consultation depends on individual’s medical condition. Please check with your physician for more details.

 

Q: How long is per acupuncture session?

A: Usually an acupuncture session takes about 15 – 30 minutes, but it also depends greatly on the patient’s medical condition and physician’s diagnosis. The abovementioned timing does not include the waiting time for consultation and medication collection.

 

Q: If we find that the medication prescribed is effective and would like to continue with it, can we buy it from your clinic without registering for a consultation?

 A: No. All medication is to be dispensed through the computerized Medical System by the physician. Moreover, as the patient’s medical condition might have changed over time, the physician might have to tune the prescription accordingly. The patient must register in order for the physician to retrieve the previous prescription and dispense the medication accordingly.

 

Q: I am a foreigner or a local who needs to be overseas for long period of time, I would like to request for two months of medication.

A: As a patient’s medical condition can vary anytime, it is not advisable for medication to be prescribed for extended period of time.

Usually, a maximum of 7 days (Herbs) or 8 days (Chinese Proprietary Medicine/Herbal Extract) can be prescribed.

Conditions like types of medication, patient’s age, type of registration, etc will apply for exceptions, where more days of medication can be prescribed. In order to discourage the wastage of medication, a different price structure applies to medication above the maximum number of days stated above.

For example:

a)   1 – 8 days of Herbal Extract prescribed  Price of Herbal Extract: $3 per day
 E.g.: Price of 8 days of Herbal Extract 8 x $3 = $24
b)   9 – 29 days of Herbal Extract prescribed  Price of Herbal Extract:

1st day – 8th day: $3 per day

9th day – 29th day: $6 per day (double the usual price)

 E.g.: Price of 29 days of Herbal Extract 8 x $3 + (29 – 8) x $6 =   $150

 

Q: Can patients request for certain treatments or medication which they feel is effective for their condition?

A: Although patients can bring up such requests, but it is the physician’s decision to decide whether the request is suitable for the patient, according to the medical condition then. The physician has the final say in deciding the most suitable treatment or medication.

 

Q: What kind of medical conditions do you treat?

A: Please refer to our website for more information on some of the medical conditions that we treat.

Toa Payoh HQ: http://www.zhonghuayiyuan.com/branch/toa-payoh-hq/

Yishun Branch: http://www.zhonghuayiyuan.com/branch/yi-shun-branch/

Woodlands: http://www.zhonghuayiyuan.com/branch/woodlands-branch/

Bukit Panjang Branch: http://www.zhonghuayiyuan.com/branch/bukit-pajang-branch/

Joo Chiat Branch: http://www.zhonghuayiyuan.com/branch/joo-chait/

 

Q: What kinds of treatment does Singapore Chung Hwa Medical Institution provides?

A: Please refer to our website at http://www.zhonghuayiyuan.com/services-2/registration-hour-charges/ for more information.

 

Q: I have been coming across fundraiser claiming to be staff from your Institution raising funds in public areas. Since Registration, Treatment and Medication Fees are already being collected, why is there still a need to raise funds?

A: Although patients at Singapore Chung Hwa Medical Institution pay for consultation, treatment and medication, funds collected from such operational sources is insufficient to cover the operation expenses of the Institution. More than 46% of the operational expenses still have to be funded by donations.

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